PagerDuty

PagerDuty Toolkit

The PagerDuty toolkit lets LLMs interact with PagerDuty via Arcade, enabling AI-driven incident management, on-call visibility, and team operations.

Incident lifecycle — retrieve individual incidents, list incidents with filters (status, urgency, service, team, time range), update status (acknowledge, resolve, reopen), and reassign incidents to specific users.
Activity & audit — stream the account-wide activity feed via log entries, covering triggers, acknowledgments, escalations, and resolutions.
On-call & scheduling — list on-call entries, schedules, and escalation policies (individually or in bulk) to surface coverage gaps or routing paths.
People & teams — list or search users (fuzzy match on name/email), list teams with linked resources and members, and inspect the authenticated user's own profile and notification settings.
Services — list services with optional name search or fetch a single service by ID.

This toolkit authenticates via OAuth 2.0 through PagerDuty. Arcade manages the OAuth flow; see the PagerDuty auth provider docs for setup details.

	Tool name	Description	Secrets
	Pagerduty.GetEscalationPolicy	Get a single escalation policy by ID.
	Pagerduty.GetIncident	Get a single incident by ID.
	Pagerduty.GetService	Get a single service by ID.
	Pagerduty.GetTeam	Get a single team by ID including members and linked resources.
	Pagerduty.ListEscalationPolicies	List escalation policies.
	Pagerduty.ListIncidents	List incidents with optional status, urgency, service, team, and time filters.
	Pagerduty.ListLogEntries	List log entries (activity feed) showing recent incident events. Returns events like incident triggers, acknowledgments, escalations, and resolutions across the account.
	Pagerduty.ListOncalls	List on-call entries with optional filters.
	Pagerduty.ListSchedules	List schedules.
	Pagerduty.ListServices	List services with optional name search.
	Pagerduty.ListTeams	List teams.
	Pagerduty.ListUsers	List users.
	Pagerduty.ReassignIncident	Reassign an incident to a specific user without changing its status.
	Pagerduty.SearchUsers	Search users using local fuzzy matching on name/email.
	Pagerduty.UpdateIncidentStatus	Update an incident's status (acknowledge, resolve/close, or reopen).
	Pagerduty.Whoami	Get the authenticated PagerDuty user's profile with contact and notification summaries.